My daily routine

1. 7:30 – Opened door for Didi, the maid

2. 7: 31 – Hit back to sack

3. 8:30 – Didi woke me up to tell that her work is done and to lock the door. So got up to lock the door

4. 8:31 – Back to bed to continue my beauty sleep :P

5. 13:00 – Woke up by the annoying alarm bell. Opened my eyes to shut it off

6. 13:15 – Finally work up. Turned on the heater

7. 13:30 – Having tea or coffee while reading Times of India

8. 13:45 – Start cooking, if I feel like it or chat away with Anne and Reuben

9. 14:30 (sometime later than that) – Had my bath and get ready for work

10. 15:15 – Lunch (?)

11. 15:30 – Cab arrived and board the cab

12. 17:00 – Reached office. Either goes to wash room or cafeteria

13. 17:15 – Entered the production floor

14. 17:30 to :45 – Signed in and work starts

15. 17:45 to 2:30 – Its work, work and work; with short and dinner break in between

16. 2:30 to 2:45 – Update agent’s information, the tracker made etc and if there is team hurdle, joined

17. 3:00 – Cab moved

18. 4:00 (or before or 4:10) – Reached home

19. 4:15 – Turn on the computer and stayed online (usually MIRC) while having tea or coffee

20. 5:30 – Clean up my face with rose water, brush my teeth, put on my pjs etc

21. 6:00 – Got to bed

22. Rolled back to No. 1

Tuesday’s my off and so it’s sleeping day for me….

Every Wednesday night is a client call and so extended my shift by 1 hour. Besides this, if there is a client meeting, any training etc, I extended too.

What an exciting life, lolzzz….glad that I am a bit busy to realize all these..hahaha

Coping up

I am getting used to living alone. It was really hard at the beginning but I am used to it now. I do not have much to talk about here but just for the sake of update..I guess. I have been quite busy at work these days and so I hardly have time to lonely, eh! Yes, a phone call with 'ehem' helps a lot too :P...and I see the changes in my phone bill too but I am not complaining :).

I just want to share the "making of a model" or shall I say "How a model is born"? or "The first ever assignment"?. I guess most of the models started with a very small project and tends to grow..and later appear on the cover of magzines like Vogue, Harper etc. Here is one of the future Cover Girl.


When you see this face on the cover of Vogue..I won't come and tell you "I told you so" cos I've already said thdis here..hahahaha

I don't know why but I love this picture so much and I kept looking over again and again and over and again. I love the smiles here, so genuine and so beautifu. I do not know if you feel the same or if you see what I see but I just love this pic.

Today, there is a new option to write in Hindi, so am trying out: हाउ इस एवेर्योने दोंग? इ जुस्त वांट टू तरी थिस ऑउर एंड इफ आईटी रेअक्क्य वोर्क्स, हिहिही.

The first day

My first day as an SME was a great experience.

The moment I entered the floor, I was filled with nervousness. The well wishes come from each and every corner; it felt good but added to my nervousness.

As per the appointment letter, the post was to be affective from 1st Feb but I started my responsibility on that day, which was on 28th Jan.

I was grabbing a system and the ABM jokingly said to me, "You are not suppose to grab a system; your job profile changed" and we all had a good laughed over that.

As usual, there was a team hurdle and I was given a team; it's hard to believe but I am looking after team now. If i say, 'My tram, come here' then a group of ten people would come to me and waited for whatever I have to say. Funny, of all the people, me handling team and tell them what is best for them, lol.

Once the work starts, I got no time for myself; I was called here and there. The day was filled with:

"I cannot understand the customer"

"The customer wanted this, what will be the resolution"

"Please come over and help me"

"The customer is irate; what will I do?"

And it is my responsibility to have resolution or answer to each questions. It was hectic and I really really really need to be patient; not with the customer but with the agent. They could be so dumb sometimes.

Let me talk about one stupid, really stupid resolution I have to give to the customer, which the agent was unable to understand.

The question was like - I have bookmark my email page and now it is gone. How do I check the email sent to "email add."

The resolution was as simple as, "How do i check my Yahoo! email?"

I told the agent, "The customer wants to check this email address, how will he do it"

He looked at me with a blank face and said "There is no resolution". Sigh!

I paraphrased my question and he answered "He cannot do it". Whew!!

I really really started losing my patient here, especially when the shift was about to end and I was quite tired.

Then, after a few more paraphrasing, I finally said, "How do you check your Windows email account?"

He said, "I will go to this..I will click on that...etc etc".

That is what the customer wants; isn't it?

He still gave me that blank look.

Then I said, "That is the resolution, inform that to the customer".

Since then, I have avoided him, hahahaha.

Call me a bad leader but I can't help it.

Bottom line, he is not in my team and even if he do well, no benefits for me.

What I learned on my first day are:

1. I will never wear high heels in the office

2. I can give up my morning walk; my new profile gave me enough exercise

3. I will be losing weight real soon

All in all, I love my new profile and I love my job :)

Say 'Hello' to the new SME

Yup, I've been promoted as a Subject Matter Expert (SME) and I can't help but smile today. I must have done something right.

The announcement was made last night. Since it was my off, I was not aware of the appointment till today. When I board my cab today, one of my cab mates reached out her hand and said "Congratulations!". I was dumb founded and said, 'What for?'

"You are the new SME; you've been appointed"

I did not know what to say and I was really excited about it. I was thinking, 'A promotion, wow!'.

Then Varun added, "I wasn't surprised when your name was announced last last night because I have been expecting this. I would be shocked if your name was not announced". Thanks Varun, I will take that as a compliment and it was really sweet of you to say that.

After hearing the news, I smsed my family and my closest friends, telling them of the good news.

Once of my closest and best friends, SPI, callled me up to congratulate me. She added -
I do not know your job profile but I like the same, it sounds beautiful and great.

Earlier, I got no intention of applying for this post as I just got back from my home, feeling home sick and not ready to work. In fact, I did not bother until Naveen came to me and ask "Have you cleared your first round?"

"For..." was my reply.

"For the SME. Have you gone through the first round?"

Then I told him that I was not interested and that I won't be applying. But he insists that I applied for the post. After sometime, I finally gave in. I was not sure if my application would still be accepted as I was very very late and to my surprise, it was.

The next night was the interview. I was in the middle of handling a case when I was called for the interview. The toughest question was the interviewer (our Sr. Ops Manager) asking me what I do not like about him. Whew..that was tough but I answered him anyway.

I am really thankful to Naveen; had it not been for him, I might still be in the same position.

I am really nervous yet excited of my new profile. I will be leading a team now and come to think of it, I have my team now, eh!

My responsibility is very high now and the team's future is in my hands. I hope I do well and live up to the expectation.

The Ops Manager called me today to congratulate on my appointment to which he added

"I want 10 Bteii from your team; I want each of them to be as good as you" and now I guess you can understand the pressure and the responsibility.

A comment from the ABM (Asst Br. Man) was, "Now, your team's score is your score." A very short remark but says a lot.

As I said, I am nervous and lost my confidence a bit and yes, challenging.

Join me in thanking the almighty and at the same time pray for me so that I do well. I could use all the prayers I can get.

What Type of Drunk Are You?
	You are a Celebrity Drunk. By the time you've finished your first drink, everyone in the room knows your name; but by the end of the night, too many drinks might cost you your fame.
Find Your Character @ BrainFall.com

Alone

I have never felt so alone these days..especially after my roommates left for Aizawl this morning

Worst of all, I did not have the time to say 'Bye' to them. Since they were out of house for the past two days, I haven't got the chance to talk to them.

Talked to them last night, while I was still in the office and the conversation went like this:

"We are going home"

Me: ut...'

Her: We are becoming hurband and wife (giggles)

Me: Congrats! I am so happy for you. Wait for me...I want to see you guys before you leave. Let's celebrate

Her: Can't, the flight is early in the morning"

Me: But I want to see you guys before you leave"

Her: We want to see you too...thought today was your off and we came to see you"

"But we've got to celebrate"

laughter at the other end

"But we have to rush"

"Gosh, I'll be missing you guys"..and I meant it, I really missed them

"We will be missing you too"

"Anyway, I am happy for you ..and all the best...have a safe jorney..bye"

Bye

and after a few more laughter, our conversation end.

I've never felt so alone..the house is so empty without their presence..may be beccause I get so used to being their around

Cos each day after getting up got out from my room

'Good morning..how do u sleep?'

"I slept well"..with a smile

Then Thuama would get up and shoot me with all those crazy and stupid questions.

Gosh, to my surprise I really missed them a lot

I actually waited for the maid to turn up this morning so as to have someone to talk to. I know that they were usually asleep by the time I got back but then there is always something missing. I chatted with the maid

I know my Hindi's quite poor but we understood whatever we said, lol

She said (in HIndi), 'You are all alone in this house..how do you feel'

'Have they taken all theri things?'. I've told her that I didn't even want to check on their room.

Now, don't ask me how she said it but that was what she said..hahhahaa

Anyway..no time for self pity but I want you guys to know that I am missing you a lot and I feel so lost without you guys around. Wish you all the happiness in the world and...ram, I wish he is worth it. All the best. I love you guys :)

My journey

Where shall I start? hmmmm. Let me start with the day when I suddenly decided to go home.

I was at home when I got a call from Maruati, inviting me to go home. She said, "I don't have money either, we will go by train. Let's go home". Couldn't say No and so it was done.

Left Delhi on 2oth Dec. 2007 and the journey was quite smooth. No, we did not get reservation but we met some guys from place who let us stay with them..and I am still very grategul to them. Reached Aizawl on 23rd Dec. 07. It was grreat to see your family and your dear ones and who are happy to see you too. After reacing home, made necessary phone call; reporting that I have arrived :)

The sky was clear and it was cool and beautiful. As I looked around, it reminded me of the comment made about Mizoram - House built on hillslope and how true that comment is.

It's been a busy week for the rest of my stay. Went for shopping on 24th and bought new shoes :).

Here is the Christmas Cake that we had. I might sound childish but it is a must to have Cristmas Cake, hee hee

Oops, I forgot to take picture of the feast day. It was great. Just as I tought, the pork was great, the beef was excelent and the chutney, vawklu etc were all upto the mark. All in all I give 100 per cent :).


Since it was the year that we lost our aunt, my family made it clear that we are to spend the Christmas Eve and New Year's Eve at their place, which is jsut opposite to my house. So, I did not go anywhere. But spending those eves with your family turned out to be quite fun; sharing laughters, fun, burning crackers etc etc.





After burning those crackers and all the other fireworks, we had Ar Sawhchiar (chicken mixed with rice) and it tastes wonderful. See how we enjoyed ourselves :)



I simply add this pic because he has the same name, Chris :P.