This is what I said to myself almost everyday after my shift ends.
I questioned myself why I lose my temper so easily. Am I not right for my job? Am I expecting too much from the agents? Or am I always the person who loses her temper easily? Do I need to go for Anger Management treatment?
Almost everyday I used to tell myself "I will lose my temper tomorrow" but I guess I always lied to myself. The worse part is that I always regret losing my temper at the end of the shift and hated myself.
But sometimes I can't help it. Repeat the same line, resolution more several times a day and the next day is a new beginning - you have to repeat the same resolution all over again and again. There are cases I checked for them and corrected. Then the next day comes, the agent receive almost the same issue handled the day before, checked for the agent again..then you will see the same mistake..and then I corrected that person again. No matter how many times you corrected that person, you will always find the same mistake over and over again.
Yesterday, I almost shout at this person for the repeated mistakes after so many corrections. I said "I have corrected this line each time you handled this kind of issue but see the same mistake each time". To this, the person replied "Sorry, I will take care of it". I sure hope its just not words that came out of that person's mouth.
May be I am really an impatient person with a bad temper. May be I am not right for my job. May be I sometimes find it hard to handle the pressure. May be I should stay home. I really don't know me anymore.
I could use all the prayers I can get.