Monday, February 25, 2008
2. 7: 31 – Hit back to sack
3. 8:30 – Didi woke me up to tell that her work is done and to lock the door. So got up to lock the door
4. 8:31 – Back to bed to continue my beauty sleep :P
5. 13:00 – Woke up by the annoying alarm bell. Opened my eyes to shut it off
6. 13:15 – Finally work up. Turned on the heater
7. 13:30 – Having tea or coffee while reading Times of India
8. 13:45 – Start cooking, if I feel like it or chat away with Anne and Reuben
9. 14:30 (sometime later than that) – Had my bath and get ready for work
10. 15:15 – Lunch (?)
11. 15:30 – Cab arrived and board the cab
12. 17:00 – Reached office. Either goes to wash room or cafeteria
13. 17:15 – Entered the production floor
14. 17:30 to :45 – Signed in and work starts
15. 17:45 to 2:30 – Its work, work and work; with short and dinner break in between
16. 2:30 to 2:45 – Update agent’s information, the tracker made etc and if there is team hurdle, joined
17. 3:00 – Cab moved
18. 4:00 (or before or 4:10) – Reached home
19. 4:15 – Turn on the computer and stayed online (usually MIRC) while having tea or coffee
20. 5:30 – Clean up my face with rose water, brush my teeth, put on my pjs etc
21. 6:00 – Got to bed
22. Rolled back to No. 1
Tuesday’s my off and so it’s sleeping day for me….
Every Wednesday night is a client call and so extended my shift by 1 hour. Besides this, if there is a client meeting, any training etc, I extended too.
What an exciting life, lolzzz….glad that I am a bit busy to realize all these..hahaha
Sunday, February 17, 2008
I just want to share the "making of a model" or shall I say "How a model is born"? or "The first ever assignment"?. I guess most of the models started with a very small project and tends to grow..and later appear on the cover of magzines like Vogue, Harper etc. Here is one of the future Cover Girl.
When you see this face on the cover of Vogue..I won't come and tell you "I told you so" cos I've already said thdis here..hahahaha
Friday, February 01, 2008
My first day as an SME was a great experience.
The moment I entered the floor, I was filled with nervousness. The well wishes come from each and every corner; it felt good but added to my nervousness.
As per the appointment letter, the post was to be affective from 1st Feb but I started my responsibility on that day, which was on 28th Jan.
I was grabbing a system and the ABM jokingly said to me, "You are not suppose to grab a system; your job profile changed" and we all had a good laughed over that.
As usual, there was a team hurdle and I was given a team; it's hard to believe but I am looking after team now. If i say, 'My tram, come here' then a group of ten people would come to me and waited for whatever I have to say. Funny, of all the people, me handling team and tell them what is best for them, lol.
Once the work starts, I got no time for myself; I was called here and there. The day was filled with:
"I cannot understand the customer"
"The customer wanted this, what will be the resolution"
"Please come over and help me"
"The customer is irate; what will I do?"
And it is my responsibility to have resolution or answer to each questions. It was hectic and I really really really need to be patient; not with the customer but with the agent. They could be so dumb sometimes.
Let me talk about one stupid, really stupid resolution I have to give to the customer, which the agent was unable to understand.
The question was like - I have bookmark my email page and now it is gone. How do I check the email sent to "email add."
The resolution was as simple as, "How do i check my Yahoo! email?"
I told the agent, "The customer wants to check this email address, how will he do it"
He looked at me with a blank face and said "There is no resolution". Sigh!
I paraphrased my question and he answered "He cannot do it". Whew!!
I really really started losing my patient here, especially when the shift was about to end and I was quite tired.
Then, after a few more paraphrasing, I finally said, "How do you check your Windows email account?"
He said, "I will go to this..I will click on that...etc etc".
That is what the customer wants; isn't it?
He still gave me that blank look.
Then I said, "That is the resolution, inform that to the customer".
Since then, I have avoided him, hahahaha.
Call me a bad leader but I can't help it.
Bottom line, he is not in my team and even if he do well, no benefits for me.
What I learned on my first day are:
1. I will never wear high heels in the office
2. I can give up my morning walk; my new profile gave me enough exercise
3. I will be losing weight real soon
All in all, I love my new profile and I love my job :)